Member Services & Guest Experience Specialist

Crunch Fitness; Leesburg (VA); On-site; USD 17,000 - 25,000; Full time

Job summary

Crunch Fitness in Leesburg, VA is seeking a front desk associate to handle membership sales, greet guests, check in members, and respond to inquiries. You\'ll help promote club services and maintain a welcoming atmosphere.

Ideal candidates speak fluent English, have strong communication and computer skills, and can learn club software. Regular team meetings and training are provided to support operations and a positive member experience.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills.

Responsibilities

• Membership Sales
• Greet all members & guests with a smile and wish them well as they exit the club
• Check in all members and guests in accordance with company procedures
• Facilitate any messages on club software at member check-in
• Answer phones in courteous, helpful, professional manner
• Communicate special events to members and guests
• Maintain an atmosphere, which makes members feel welcome
• Facilitate all member requests or forward to a manager
• Maintain professional disposition at all times
• Sell retail products
• Schedule member services: tanning, etc
• Facilitate payment of member services in accordance with company procedures
• Know club facility, services, and schedules
• Maintain a clean and organized work area
• Assist in all projects as delegated by club management
• Follow all policies and procedures in the Employee Handbook
• Opening and closing duties

Skills

Fluent in English

Reading & writing

Strong customer service

Tools

Computer skills

Job description

Crunch Fitness in Leesburg, VA is seeking a front desk associate to handle membership sales, greet guests, check in members, and respond to inquiries. You\'ll help promote club services and maintain a welcoming atmosphere.

Ideal candidates speak fluent English, have strong communication and computer skills, and can learn club software. Regular team meetings and training are provided to support operations and a positive member experience.