Member Services & Sales Associate

Crunch Fitness - Fitness Growth Capital; Millbrook (MD); On-site; USD 25,000 - 38,000; Full time

Job summary

Crunch Fitness - Fitness Growth Capital is seeking a service-oriented team member to support membership sales and member services. You will greet members and guests, assist with check-ins, and communicate events and promotions.

The role requires strong English skills, professional phone manner, and the ability to work with club software. You will help maintain a clean, welcoming environment and assist in day-to-day club operations.

Qualifications

• Fluent in English.
• Proficient reading and writing skills.
• Computer skills required.

Responsibilities

• Membership sales.
• Greet members and guests with a smile and bid them farewell.
• Check in members and guests per company procedures.
• Facilitate messages on club software at check-in.
• Answer phones in a courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain a welcoming atmosphere for members.
• Handle member requests or escalate to a manager.
• Sell retail products.
• Schedule and process member services (e.g., tanning).
• Process payments for member services per procedures.
• Know club facilities, services, and schedules.
• Keep work area clean and organized.
• Assist in all projects as delegated by club management.
• Follow Employee Handbook policies and procedures.
• Open and close duties.

Skills

Fluent English

Reading & Writing

Computer skills

Customer service

Job description

Crunch Fitness - Fitness Growth Capital is seeking a service-oriented team member to support membership sales and member services. You will greet members and guests, assist with check-ins, and communicate events and promotions.

The role requires strong English skills, professional phone manner, and the ability to work with club software. You will help maintain a clean, welcoming environment and assist in day-to-day club operations.