Member Experience Associate — Gym Membership

Crunch Fitness; Lynchburg (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Gym Membership

Employee discounts

Opportunity for advancement

Training & development

Job summary

Crunch Fitness is seeking a Member Services Representative in Lynchburg, Virginia to provide exceptional customer service and support members' needs. As the first contact for members and guests, you will play a crucial role in ensuring a welcoming and professional environment.

This position requires strong communication skills and previous experience in customer service, retail, or hospitality. Responsibilities include greeting members, answering calls, processing payments, and promoting club services.

Qualifications

• Previous customer service, hospitality, retail, or front desk experience preferred.
• Strong interpersonal, communication, and problem-solving skills.
• Ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet all members and guests in a friendly, professional manner.
• Answer incoming phone calls courteously and professionally.
• Promote and sell retail products and club services to guests.
• Maintain a clean and organized front desk and work area.

Skills

Communication skills

Customer service experience

Interpersonal skills

Problem-solving skills

Education

High school diploma or equivalent (GED)

Job description

Crunch Fitness is seeking a Member Services Representative in Lynchburg, Virginia to provide exceptional customer service and support members' needs. As the first contact for members and guests, you will play a crucial role in ensuring a welcoming and professional environment.

This position requires strong communication skills and previous experience in customer service, retail, or hospitality. Responsibilities include greeting members, answering calls, processing payments, and promoting club services.