Member Services & Front Desk Specialist

Crunch Fitness; Moore (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Health insurance subsidy

HSA

Job summary

Crunch Fitness - Undefeated Tribe in Moore, OK is seeking a Member Services Representative to deliver exceptional customer service at the front desk and support membership sales, check-ins, and program promotions.

You will create a warm, welcoming environment for members and guests, assist with enrollment, promotions, and club events while maintaining a clean, organized space and reflecting Crunch service standards on every shift.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer Service

Front Desk

Membership Sales

Retail Sales

Communication

Education

High School Diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Moore, OK is seeking a Member Services Representative to deliver exceptional customer service at the front desk and support membership sales, check-ins, and program promotions.

You will create a warm, welcoming environment for members and guests, assist with enrollment, promotions, and club events while maintaining a clean, organized space and reflecting Crunch service standards on every shift.