Front Desk & Member Services Pro

Epic Crunch Jobs; Moore (OK); Hybrid; USD 29,000 - 36,000; Full time

Benefits offered by this job

PTO

Subsidized health insurance

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Job summary

Crunch Fitness - Undefeated Tribe in Moore, OK is seeking a Member Services Representative to greet members, drive membership sales, manage front desk operations, and promote programs like group fitness and tanning. You’ll create a warm, welcoming environment and support club cleanliness.

The role emphasizes customer service, enrollment support, and reliable execution of opening and closing duties, with CPR/AED certification required or obtainable within 30 days.

Qualifications

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• CPR/AED certification required (can be obtained within 30 days of hire)

Responsibilities

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Membership sales

Front desk operations

Communication

CPR/AED certification

Education

High school diploma or GED

Job description

Crunch Fitness - Undefeated Tribe in Moore, OK is seeking a Member Services Representative to greet members, drive membership sales, manage front desk operations, and promote programs like group fitness and tanning. You’ll create a warm, welcoming environment and support club cleanliness.

The role emphasizes customer service, enrollment support, and reliable execution of opening and closing duties, with CPR/AED certification required or obtainable within 30 days.