Member Services Front Desk Lead – Arts Academy

Westminster Arts Academy; Westminster (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Gym membership

Health insurance

Employee lounge

Fully stocked break room

Wellness apps

Job summary

Westminster Arts Academy in Westminster, CA is seeking a Front Desk & Member Services Specialist to greet students and families, manage phone inquiries, sign up new students, and coordinate lesson schedules. This role blends organization, customer care, and a love for the arts in a lively learning center.

You’ll supervise front desk operations, help with CRM follow-ups, upsell programs, and support events and recitals, while ensuring a welcoming, professional image for the school.

Qualifications

• Experience in customer service and sales in a fast-paced environment.
• Familiarity with CRM systems and lead follow-up.
• Ability to present professionally and manage front-desk interactions.

Responsibilities

• Be the friendly, welcoming face of the school in person and over the phone.
• Provide top-notch customer service to students and families.
• Handle inbound sales and sign up new students for programs.
• Manage scheduling for lessons and coordinate enrollments.
• Support CRM follow-ups and parent communications.
• Upsell services and programs to enhance the Member experience.

Skills

Customer service

Sales experience

CRM experience

Multi-tasking

Professional appearance

Job description

Westminster Arts Academy in Westminster, CA is seeking a Front Desk & Member Services Specialist to greet students and families, manage phone inquiries, sign up new students, and coordinate lesson schedules. This role blends organization, customer care, and a love for the arts in a lively learning center.

You’ll supervise front desk operations, help with CRM follow-ups, upsell programs, and support events and recitals, while ensuring a welcoming, professional image for the school.