Front Desk Staff

Westminster Arts Academy; Westminster (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO

Gym membership

Health insurance

Employee lounge

Fully stocked break room

Wellness apps

Job summary

Westminster Arts Academy in Westminster, CA is seeking a Front Desk & Member Services Specialist to greet students and families, manage phone inquiries, sign up new students, and coordinate lesson schedules. This role blends organization, customer care, and a love for the arts in a lively learning center.

You’ll supervise front desk operations, help with CRM follow-ups, upsell programs, and support events and recitals, while ensuring a welcoming, professional image for the school.

Qualifications

• Experience in customer service and sales in a fast-paced environment.
• Familiarity with CRM systems and lead follow-up.
• Ability to present professionally and manage front-desk interactions.

Responsibilities

• Be the friendly, welcoming face of the school in person and over the phone.
• Provide top-notch customer service to students and families.
• Handle inbound sales and sign up new students for programs.
• Manage scheduling for lessons and coordinate enrollments.
• Support CRM follow-ups and parent communications.
• Upsell services and programs to enhance the Member experience.

Skills

Customer service

Sales experience

CRM experience

Multi-tasking

Professional appearance

Job description

Industry-leading benefits and perks!

Front Desk & Member Services Specialist – Join Our Team!

Both full-time and part-time positions are available!

Are you an energetic, people-loving professional with a passion for customer service? Do you thrive in a lively, fast-paced environment where every day brings new interactions and opportunities to make a difference? If so, we want YOU to be a friendly face of Westminster Arts Academy! As a Front Desk & Member Services Specialist, you’ll be at the heart of our dynamic Music and Arts Learning Center, ensuring that students and families feel welcome, engaged, and excited about their artistic journey. With multiple private and group classrooms buzzing with activity, your role will be crucial in coordinating student scheduling and placements, keeping our operations running smoothly, and fostering an incredible experience for our Members—both students (primarily kids) and their parents. If you're looking for a fulfilling role where you can blend organization, customer care, and a love for the arts, this is the job for you!

What You’ll Do:

• Be a friendly, welcoming face of our school—both in person and over the phone
• Provide top-notch customer service to students and families
• Handle inbound sales—signing up new students and helping families find the right programs
• Manage scheduling for lessons and coordinate student enrollments to ensure a smooth and efficient experience for our Members
• Assist with customer relationship management and follow up with potential leads
• Upsell services and programs to enhance the Member experience
• Maintain an organized and efficient front desk area, ensuring all materials and supplies are stocked
• Address Member inquiries and resolve any issues promptly to ensure satisfaction
• Communicate effectively with team members and other departments to coordinate scheduling and services
• Supervise front desk operations during shifts, ensuring all procedures are followed
• Work in a fast-paced environment with a variety of activities happening at once
• Occasionally assist with managing info booths at community events around town
• Help coordinate and support recitals and performances at local venues
• Perform general office work to ensure smooth daily operations

Who You Are:

• A golden-voiced communicator who loves talking to people
• Someone with sales and customer service experience—bonus if you’ve worked in a fast-paced retail environment
• A friendly, enthusiastic personality that makes people feel at home
• A multi-tasker who thrives in a role that requires both organization and flexibility
• Comfortable with technology and excited to learn new systems—experience with CRM systems a plus
• A self-starter who takes initiative and stays focused
• Someone who knows how to dress and present themselves professionally as the front-facing representative of our school

Why Join Us?

• Full-time and part-time positions are available
• Competitive pay based on experience and education
• Amazing employee perks, including PTO, gym membership, health and wellness apps, an employee lounge that includes a game room, a healing/recovery room, a fully stocked break room, and more.
• Full-time benefits include additional PTO, fully paid medical, dental, and vision insurance premiums, chiropractic and acupuncture perks, and personal growth benefits valued at over $6k per year
• We invest in your professional growth—full-time employees receive access to unlimited online courses and certifications for career and personal development
• All employees receive ongoing paid training to ensure confidence in their role and opportunities for growth
• Work in a fun, fast-paced environment where you get to make a difference every day
• We believe in year-round climate control! Whether it's a chilly morning or a hot and humid day, we keep it "California" all day and every day so you can work comfortably. We don’t cheap out on the AC and Heat!
• Be part of an organization awarded National Music School of the Year and on the Inc. 5000 list of fastest-growing private companies in America!

Location:

Westminster, CA (In-person position)

Job Types:

Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Westminster, CA 92683 (Required)

Ability to Relocate:

• Westminster, CA 92683: Relocate before starting work (Required)

Work Location:

In person