Member Services & Financial Solutions Specialist

CASE Credit Union; Lansing (MI); Presencial; USD 32.000 - 40.000; Jornada completa

Descripción de la vacante

CASE Credit Union is seeking a Contact Center Representative to deliver superior member service over the phone, handle information requests, and resolve problems promptly. You will maintain accuracy in records and respond professionally to inquiries.

In this role, you will actively cross-sell Credit Union products, assist with account maintenance, and coordinate with management to ensure smooth service delivery in a fast-paced environment.

Formación

• High school diploma or equivalent.
• Basic understanding of financial institution operations.
• Good communication, math, and typing skills; professional demeanor.

Responsabilidades

• Respond to member telephone calls and assist with information requests.
• Provide information on Credit Union policies, accounts, rates, and programs.
• Cross-sell Credit Union products and services to members.
• Open/close accounts and process checks and transfers as needed.
• Maintain records and complete required reports accurately and promptly.
• Keep management informed of area activities and member issues.

Conocimientos

Good communication

Professional appearance

Good math skills

Typing skills

Educación

High school diploma

Descripción del empleo

CASE Credit Union is seeking a Contact Center Representative to deliver superior member service over the phone, handle information requests, and resolve problems promptly. You will maintain accuracy in records and respond professionally to inquiries.

In this role, you will actively cross-sell Credit Union products, assist with account maintenance, and coordinate with management to ensure smooth service delivery in a fast-paced environment.