Member Care & Resolution Specialist

Public Service Credit Union, Michigan; Romulus (MI); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Competitive Wages

Career Growth

Work Life Balance

Health Insurance

PTO

Paid Holidays

Tuition Reimbursement

Retirement Benefits

401(k)

Dental & Vision

Disability Insurance

Life Insurance

Job summary

Public Service Credit Union is seeking a driven Contact Center Agent to handle member inquiries, resolve issues, and deliver exceptional service. You will be the main point of contact for members, ensuring their needs are met in a timely and professional manner.

You will handle calls and emails, assist with video banking, and support fraud prevention while upholding security and accuracy in all interactions.

Qualifications

• 2+ years of related experience.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Answering customer calls and emails promptly and professionally.
• Primary contact for video banking communication.
• Providing accurate and efficient assistance to members in resolving inquiries, concerns, or complaints.
• Troubleshooting technical issues and providing guidance on product or service features.
• Documenting detailed information about customer interactions in our database.
• Recommending products and educating members to help meet their financial goals.
• Maintaining professionalism, empathy, and a member-centric attitude while interacting with members.
• Collaborating with other Remote Service Professionals to improve member service.
• Help to train new employees and inform them about company’s policies.
• Make fraud prevention, security, and accuracy a top priority.
• Adhering to company policies, guidelines, and protocols for consistent service delivery.

Skills

Verbal Communication

Written Communication

Problem Solving

Multitasking

Attention to Detail

Customer Service

Technical Troubleshooting

Team Collaboration

Education

High School Diploma or GED

Job description

Public Service Credit Union is seeking a driven Contact Center Agent to handle member inquiries, resolve issues, and deliver exceptional service. You will be the main point of contact for members, ensuring their needs are met in a timely and professional manner.

You will handle calls and emails, assist with video banking, and support fraud prevention while upholding security and accuracy in all interactions.