Member Services & Financial Solutions Specialist

Firefighters Community Credit Union; Cleveland (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Firefighters Community Credit Union in Cleveland, OH is seeking a full-time Financial Service Representative for the Emerald Branch to deliver friendly, efficient service. You will handle teller transactions, open new accounts, process loan applications, and guide members through products such as IRAs and online banking.

This role blends sales and service, requires strong communication and a customer-first mindset, and offers growth within a community-focused credit union.

Qualifications

• 2+ years' experience in cash handling, customer service, or sales.
• Experience in a financial services environment is preferred.
• Ability to explain financial products to members clearly.
• High school diploma or GED required.

Responsibilities

• Provide an exceptional in-branch customer experience by handling member needs from sales to service.
• Perform teller transactions, open new accounts, take loan applications, complete loan closings, and everything in-between.
• Recommend appropriate financial products and services to members.
• Provide expertise on a variety of credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc.

Skills

Cash handling

Customer service

Sales & cross-selling

Education

High school diploma or GED

Job description

Firefighters Community Credit Union in Cleveland, OH is seeking a full-time Financial Service Representative for the Emerald Branch to deliver friendly, efficient service. You will handle teller transactions, open new accounts, process loan applications, and guide members through products such as IRAs and online banking.

This role blends sales and service, requires strong communication and a customer-first mindset, and offers growth within a community-focused credit union.