Member Loan Advisor — Chat, Phone & Email

Firefighters Community Credit Union (FFCCU); Cleveland (OH); On-site; USD 28,000 - 32,000; Full time

Job summary

Firefighters Community Credit Union in Cleveland, OH is hiring a Consumer Loan Specialist to join our Member Contact Center team. You will handle member loan requests via chat, phone, and email, providing helpful recommendations to meet financial needs.

The role requires 3–5 years of related experience, a high school diploma or GED, and strong customer service and sales skills. This full-time position offers a local work environment with focus on community.

Qualifications

• Three to five years of similar or related experience.
• Education: A high school education or GED.
• Excellent customer service abilities
• Sales and cross-selling experience

Responsibilities

• Provide an exceptional customer experience via chat, phone, and email by handling member loan requests
• Discuss members current and future financial needs, analyze possible loan solutions, and provide members with good recommendations that address their needs
• Identify opportunities to cross-sell credit union products and services that benefit member needs
• Maintain quality digital and paper records during and after the loan process

Skills

Customer service

Sales

Cross-selling

Education

High School Diploma or GED

Job description

Firefighters Community Credit Union in Cleveland, OH is hiring a Consumer Loan Specialist to join our Member Contact Center team. You will handle member loan requests via chat, phone, and email, providing helpful recommendations to meet financial needs.

The role requires 3–5 years of related experience, a high school diploma or GED, and strong customer service and sales skills. This full-time position offers a local work environment with focus on community.