Member Financial Solutions Advisor (Contact Center)

Firefighters Community Credit Union; Cleveland (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Firefighters Community Credit Union is seeking a full‑time Member Contact Center Representative to join our growing team at the St. Clair Avenue location in Cleveland, Ohio. You will handle member inquiries via phone, email, and online chat, delivering friendly service and solving problems.

The ideal candidate has 2–5 years of experience in a call center or banking environment, strong customer service and sales skills, and a high school diploma or GED. AA/EOE.

Qualifications

• Two to five years of similar or related experience.
• Call Center Experience preferred.
• High school education or GED required.
• Customer service and banking experience preferred.
• Sales and cross-selling experience.

Responsibilities

• Provide exceptional customer experience via phone, chat, and email by handling member needs from sales to service.
• Discuss members current and future financial needs, analyze possible loan solutions, and provide members with good recommendations that address their needs
• Provide expertise on a variety of complex credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc
• Identify opportunities to cross-sell credit union products and services that benefit member needs

Skills

Customer service

Sales experience

Cross-selling

Call center

Education

High school diploma or GED

Job description

Firefighters Community Credit Union is seeking a full‑time Member Contact Center Representative to join our growing team at the St. Clair Avenue location in Cleveland, Ohio. You will handle member inquiries via phone, email, and online chat, delivering friendly service and solving problems.

The ideal candidate has 2–5 years of experience in a call center or banking environment, strong customer service and sales skills, and a high school diploma or GED. AA/EOE.