Member Loan Specialist (Chat & Phone)

Firefighters Community Credit Union; Cleveland (OH); On-site; USD 28,000 - 32,000; Full time

Job summary

Firefighters Community Credit Union in Cleveland is hiring a full-time Consumer Loan Specialist to join our Member Contact Center. Based at 2300 St. Clair Ave, Cleveland, Ohio 44114, you will handle member loan requests via chat, phone, and email, discuss current and future financial needs, and recommend loan solutions.

We value excellent customer service and opportunities to cross-sell credit union products to strengthen member relationships.

Qualifications

• Three to five years of similar or related experience.
• High school diploma or GED.
• Excellent customer service abilities.
• Sales and cross-selling experience.

Responsibilities

• Provide an exceptional customer experience via chat, phone, and email by handling member loan requests
• Discuss members current and future financial needs, analyze possible loan solutions, and provide members with good recommendations that address their needs
• Identify opportunities to cross-sell credit union products and services that benefit member needs
• Maintain quality digital and paper records during and after the loan process

Skills

Customer service

Sales experience

Cross-selling

Communication skills

Education

High school diploma or GED

Job description

Firefighters Community Credit Union in Cleveland is hiring a full-time Consumer Loan Specialist to join our Member Contact Center. Based at 2300 St. Clair Ave, Cleveland, Ohio 44114, you will handle member loan requests via chat, phone, and email, discuss current and future financial needs, and recommend loan solutions.

We value excellent customer service and opportunities to cross-sell credit union products to strengthen member relationships.