Financial Service Representative

Firefighters Community Credit Union; Cleveland (OH); On-site; USD 28,000 - 30,000; Full time

Job summary

Firefighters Community Credit Union in Cleveland, OH is seeking a full-time Financial Service Representative for the Emerald Branch to deliver friendly, efficient service. You will handle teller transactions, open new accounts, process loan applications, and guide members through products such as IRAs and online banking.

This role blends sales and service, requires strong communication and a customer-first mindset, and offers growth within a community-focused credit union.

Qualifications

• 2+ years' experience in cash handling, customer service, or sales.
• Experience in a financial services environment is preferred.
• Ability to explain financial products to members clearly.
• High school diploma or GED required.

Responsibilities

• Provide an exceptional in-branch customer experience by handling member needs from sales to service.
• Perform teller transactions, open new accounts, take loan applications, complete loan closings, and everything in-between.
• Recommend appropriate financial products and services to members.
• Provide expertise on a variety of credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc.

Skills

Cash handling

Customer service

Sales & cross-selling

Education

High school diploma or GED

Job description

Our Opportunity

We're hiring a full time Financial Service Representative to join our Emerald Branch!

Pay: $20.00-$22.00 Per Hour
Schedule: Full Time
Location: 20333 Emerald Parkway, Cleveland, OH 44135

Who We Are

At Firefighters Community Credit Union, we believe people are far more than just their credit score. We pride ourselves on offering a warm, family environment while providing tools to make managing finances hassle-free. Our members truly make a difference: their deposits fund other member loans, and those loans help to keep both our rates and fees low. Every dollar of profit FFCCU makes is reinvested into the credit union and the community. FFCCU's foundation is local people making an impact on the lives of individuals and our community. We are people helping people.

Who You Are:

Our ideal teammate is a brand ambassador who is passionate about serving members. We want to meet candidates who live and breathe customer service and are passionate about helping our members with their immediate and future financial needs, while seamlessly transitioning between teller and platform roles throughout the day. Good credit is important to us, as we are a financial institution.

Responsibilities:

• Provide an exceptional in-branch customer experience by handling member needs from sales to service.


• Perform teller transactions, open new accounts, take loan applications, complete loan closings, and everything in-between.


• Recommend appropriate financial products and services to members


• Provide expertise on a variety of complex credit union services such as IRAs, share certificates, electronic funds transfer, online banking, etc.

Qualifications

We are looking for candidates who have 2+ years' experience in:

• Cash handling


• Customer service


• Sales and cross-selling experience


• Minimum of high school diploma or GED

Other

• Physical requirements include moving frequently and regularly using wrists, hands, and or fingers; speaking clearly, hearing and understanding; visual acuity necessary to prepare or inspect documents; should be able to exert up to 10 lbs. of force occasionally.

AA/EOE