Member Services & Financial Solutions Rep

Paycom - ATS; Waldorf (MD); On-site; USD 34,000 - 52,000; Full time

Job summary

Andrews Federal Credit Union in Waldorf, MD seeks a Financial Service Representative to deliver world-class service, explain membership options, and identify solutions to members' financial needs. The role emphasizes cross-selling and building strong member relationships.

The position requires a high school diploma or GED and about 2 years of sales/service experience in financial services or retail, with good communication and interpersonal skills.

Qualifications

• Excellent interpersonal, verbal and written communication skills.
• 2 years of sales/service experience in financial services or retail.
• Ability to build relationships and cross-sell solutions.

Responsibilities

• Perform Teller duties with efficiency, accuracy and compliance.
• Explain Credit Union products and services to members.
• Identify cross-selling opportunities through active listening.
• Address member requests, issues, and escalate when needed.
• Collaborate with other departments and partners to serve members.

Skills

Customer service

Communication

Sales mindset

Interpersonal skills

Education

High school diploma or GED

Job description

Andrews Federal Credit Union in Waldorf, MD seeks a Financial Service Representative to deliver world-class service, explain membership options, and identify solutions to members' financial needs. The role emphasizes cross-selling and building strong member relationships.

The position requires a high school diploma or GED and about 2 years of sales/service experience in financial services or retail, with good communication and interpersonal skills.