Member Services Expert — Front End & Tech Support

Sam's West, Inc.; Jonesboro (AR); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Sam's West, Inc. in Jonesboro, AR is hiring for a front-line associate to assist members, process transactions, and promote Sam's Club products. You will maintain the checkout area, support self-service technology, and help customers make informed purchasing decisions.

The role involves handling payments, returns, refunds, exchanges, and maintaining a safe, organized store environment. Training and program rollout will be provided to help you grow with Sam's Club.

Qualifications

• Retail experience including operating front end equipment.
• Working with mobile retail applications.

Responsibilities

• Provides member service.
• Maintains the checkout area.
• Resolves member issues and concerns.
• Promotes Sam's Club products and services.
• Provides guidance and support to members regarding self-service technology.
• Processes member purchases.
• Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
• Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
• Maintains a safe shopping environment.
• Zones the area.
• Arranges and organizes merchandise.
• Identifies shrink and damages.

Skills

Retail experience including operating?

Mobile retail applications

Job description

Sam's West, Inc. in Jonesboro, AR is hiring for a front-line associate to assist members, process transactions, and promote Sam's Club products. You will maintain the checkout area, support self-service technology, and help customers make informed purchasing decisions.

The role involves handling payments, returns, refunds, exchanges, and maintaining a safe, organized store environment. Training and program rollout will be provided to help you grow with Sam's Club.