Member Services Specialist — Front-End & Customer Support

Sam's West, Inc.; Bentonville (AR); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) and stock purchase

Paid time off

Live Better U education benefit

Job summary

Sam's Club Bentonville is seeking a friendly front-end associate to support members, handle purchases, and promote club services.

You will verify memberships, assist with self-checkout, and ensure a safe, well-organized shopping area while adhering to policy and safety standards. You'll help with transfers, returns, and occasional training of new associates, contributing to a positive shopping experience.

Qualifications

• Experience delivering customer service in a retail environment.
• Ability to handle payments, returns, refunds, and exchanges per policy.
• Willingness to assist customers with self-checkout and store guidance.
• Ability to identify member needs and communicate clearly.

Responsibilities

• Provide member service and process purchases at the front end.
• Maintain checkout area, entrance/exit zones, and merchandise displays.
• Resolve member issues and concerns with courtesy and efficiency.
• Assist with payments, returns, refunds, and exchanges per policy.
• Support training and rollout of new programs and tools.

Skills

Customer service

Cash handling

Merchandise attention

Team collaboration

Tools

Cash register

Mobile retail apps

Job description

Sam's Club Bentonville is seeking a friendly front-end associate to support members, handle purchases, and promote club services.

You will verify memberships, assist with self-checkout, and ensure a safe, well-organized shopping area while adhering to policy and safety standards. You'll help with transfers, returns, and occasional training of new associates, contributing to a positive shopping experience.