Member Services - Englewood, OH

YMCA of Greater Dayton; Englewood (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

The YMCA of Greater Dayton is seeking a Part-Time Non-Exempt Member Services Desk Associate at Kleptz YMCA in Englewood, Ohio. You will provide exceptional member service, process memberships, registrations, and related transactions, and assist prospective members with facility tours.

Ideal candidates are 18+, have a high school diploma or GED, and bring one year of customer service experience; a 2-year degree or related experience is preferred.

Qualifications

• Must be 18 years of age and have a high school diploma or GED.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.

Responsibilities

• Provides excellent member service at the Member Services Desk.
• Performs membership sales, changes, cancellations, and all member transactions including program registration.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Maintains excellent telephone communication and handles monetary transactions with reconciliation.
• Builds relationships with members and proactively solves problems.

Skills

Customer service

Communication skills

Telephone skills

Membership sales

Education

High school diploma or GED

2-year degree or relevant experience preferred

Job description

Position Summary

Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk.

Member Services

Kleptz YMCA

Englewood, OH

Part Time Non-Exempt

$11.00-13.20/Hour

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions

• Provides excellent member service.
• Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.
• Follows Member Service Desk processes and systems.
• Conducts tours of the facility for prospective members and guests.
• Displays excellent telephone skills.
• Handles monetary transactions and appropriate reconciliation of these transactions.
• Builds relationships with members.
• Proactively solves problems.
• Performs routine copying and filing.
• Keeps up-to-date with member information as outlined in the member handbook.
• Follows appropriate safety guidelines.
• Communicates to direct supervisor any concerns or incidents that may need follow-up.
• Communicates any suggestions to improve member services.

Qualifications

• Must be 18 years of age. High school diploma or GED required.
• A 2-year degree or applicable experience is preferred.
• One year or more of related customer service experience required.