Member Services

YMCA; Fairborn (OH); On-site; USD 15,000 - 18,000; Part time

Job summary

Fairborn YMCA is seeking a part-time Member Services Clerk to greet members, process sign-ups, and handle inquiries at the front desk. This role emphasizes friendly service and accurate transactions on weekends.

You will assist with tours, registrations, and basic office tasks while upholding safety guidelines. Must be 18+, HS diploma or GED, and have customer service experience; associate degree preferred.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required.
• One year or more of customer service experience.
• A 2-year degree or applicable experience preferred.

Responsibilities

• Provide excellent member service at the Member Services Desk.
• Process membership sales, changes, cancellations, and registrations accurately.
• Conduct facility tours for prospective members and guests.
• Handle monetary transactions and reconcile them properly.
• Maintain up-to-date member information and follow safety guidelines.
• Communicate concerns or suggestions to supervisor and improve services.

Skills

Customer service

Telephone skills

Cash handling

Problem solving

Relationship building

Education

High school diploma or GED

Associate degree preferred

Job description

**Member Services**Fairborn YMCAFairborn, OH **Part Time/Non-Exempt****$11.00-$13.20/Hourly****Shifts Available:****Weekends****Position Summary:** Responsible for providing excellent services to YMCA members and other individuals at the Member Services Desk. At the YMCA, **We are welcoming**: we are open to all. We are a place where you can belong and become. **We are genuine**: we value you and embrace your individuality. **We are hopeful**: we believe in you and your potential to become a catalyst in the world. **We are nurturing** we support you in your journey to develop your full potential. **We are determined**: above all else, we are on a relentless quest to make our community stronger beginning with you. **Essential Functions:** * Provides excellent member service.* Performs membership sales, changes, cancellations, and all other member transactions, including program registration and other activities, in an efficient and accurate manner, that occur at the Member Service Desk.* Follows Member Service Desk processes and systems.* Conducts tours of the facility for prospective members and guests.* Displays excellent telephone skills.* Handles monetary transactions and appropriate reconciliation of these transactions.* Builds relationships with members.* Proactively solves problems.* Performs routine copying and filing.* Keeps up-to-date with member information as outlined in the member handbook.* Follows appropriate safety guidelines.* Communicates to direct supervisor any concerns or incidents that may need follow-up.* Communicates any suggestions to improve member services. **Qualifications:** * Must be 18 years of age. High school diploma or GED required.* A 2-year degree or applicable experience is preferred.* One year or more of related customer service experience required.