Member Services & Digital Banking Specialist

ADP, Inc.; Fredericksburg (VA); On-site; USD 23,000 - 29,000; Part time

Job summary

Topside FCU is seeking a part-time Member Service Representative in Fredericksburg, VA. The MSR will handle teller transactions, assist members with digital banking and debit cards, and supports branch operations to ensure a high-quality member experience.

The role emphasizes accuracy, efficiency, and professional service across service channels, with opportunities to expand responsibilities as knowledge and competency grow.

Qualifications

• Up to six months of similar or related experience.
• Experience in member service, customer service, retail banking, cash handling, teller operations, or a comparable financial services environment is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Process deposits, withdrawals, transfers, loan payments, checks, and other routine transactions.
• Provide information on Credit Union products and services and assist with digital banking and debit cards.
• Balance cash drawers, refill ATMs, and handle cash securely.
• Follow policies, security standards, and regulatory requirements; protect member information and report anomalies.

Skills

Customer service

Spanish bilingual

Communication

Attention to detail

Education

High school degree or GED

Tools

Microsoft Office 365

Multiple systems

Job description

Topside FCU is seeking a part-time Member Service Representative in Fredericksburg, VA. The MSR will handle teller transactions, assist members with digital banking and debit cards, and supports branch operations to ensure a high-quality member experience.

The role emphasizes accuracy, efficiency, and professional service across service channels, with opportunities to expand responsibilities as knowledge and competency grow.