Member Service Specialist | Part-Time On-Site

Opportunities at Towne; Virginia Beach (VA); Presencial; USD 28 000 - 32 000; Tempo parcial

Resumo da oferta

TowneBank in Virginia Beach is hiring a part-time Member Service Representative (30 hrs/wk, M-F) to handle monetary transactions, promote services, and provide exquisite customer service in person, on the phone, or by email.

The MSR I role requires cash handling, strong Microsoft Office skills, and ability to balance cash drawers daily, while complying with security and AML/BSA regulations. This on-site position emphasizes reliability and teamwork.

Qualificações

• One year cash handling and customer service experience with a single employer
• Six months bank teller experience
• Proficient with Outlook, Excel, Word and other Microsoft applications
• Experience using Bank software programs a plus
• Flexibility to learn and grow as new systems or processes emerge
• Experience operating a cash register with ability to keep cash drawer in balance on a daily basis
• Ability to accurately process monetary transactions in a timely fashion
• Proven ability to provide excellent member service in person, on the phone, and by email
• Ability to work as an integral and reliable team player
• Dependability, punctuality and is able to keep unplanned absences to a minimum

Responsabilidades

• Handle monetary transactions for members and enter them in the Bank’s software programs, providing receipts
• Follow the Bank’s security guidelines on a daily basis
• Stay abreast of the Bank’s check cashing policies and procedures and federal laws to verify checks and cash and examine documents for essential elements
• Review member accounts to make appropriate decisions regarding the requested transaction
• Accurately balance cash drawer on a daily basis
• Promote TowneBank and its products and services
• Provide exquisite service to members in person, on the phone or by email
• Display a professional appearance and behavior
• Handle other branch duties as assigned
• Obey all applicable federal laws, rules, and regulations relating to AML/BSA

Conhecimentos

Cash handling

Customer service

Outlook

Excel/Word

Ferramentas

Outlook

Excel

Word

Bank software

Descrição da oferta de emprego

TowneBank in Virginia Beach is hiring a part-time Member Service Representative (30 hrs/wk, M-F) to handle monetary transactions, promote services, and provide exquisite customer service in person, on the phone, or by email.

The MSR I role requires cash handling, strong Microsoft Office skills, and ability to balance cash drawers daily, while complying with security and AML/BSA regulations. This on-site position emphasizes reliability and teamwork.