Associate, Member Contact Center

National Rural Electric Cooperative Association; Lincoln (NE); Hybrid; USD 46,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health benefits

401(k) with employer match

Pension plan

Generous paid time off and holidays

Wellness programs

Educational assistance

Professional development opportunities

Flexible hybrid work environment

Job summary

National Rural Electric Cooperative Association (NRECA) in Lincoln, NE seeks an Associate for the Member Contact Center to assist members and benefits administrators with questions on group benefits, retirement plans, and related programs.

In a fast-paced inbound environment, you will provide outstanding customer service, accurately resolve inquiries, and support colleagues with professional, personable communication. The role offers a hybrid schedule, with up to two days per week remote work.

Qualifications

• 12 months of telephone customer service experience, preferably in an inbound call center.
• Experience using call tracking software with a high level of detail.
• Knowledge of group insurance and pension plan administration.
• Knowledge of basic information security concepts.
• Ability to comfortably navigate multiple computer applications throughout the day.
• Excellent telephone customer service skills.
• Proficiency with Microsoft Office applications.
• Ability to report to the office when required.

Responsibilities

• Answer questions about group benefits, retirement accounts, and related programs for members and benefits administrators.
• Provide accurate, personalized support and resolve inquiries with care and professionalism.
• Support enrollment processes and assist with program events in a fast-paced inbound center.

Skills

Telephone customer service

Communication skills

Problem solving

Education

High school diploma or GED

Associate degree in business-related field

Tools

Call tracking software

Microsoft Office

Job description

Job Description

Job Title: Associate, Member Contact Center

Hybrid Work Schedule, Monday - Friday, 10:15 - 7:00 p.m.

Join a Mission-Driven Organization

We're seeking someone who is passionate about service excellence and telephone customer service to join our Member Contact Center, an inbound call center in Lincoln, NE.

We're proud to be named one of Lincoln's Best Places to Work - and we're looking for people who care deeply about helping others, have a service excellence mindset and want to grow with a mission-driven organization.

About NRECA

NRECA is the national trade association representing more than 900 consumer-owned electric cooperatives across the United States. We provide advocacy, financial services, and business solutions that help over 900 consumer-owned electric cooperatives across the country serve their communities and we operate with integrity, transparency, and a spirit of innovation.

The work in the Insurance & Financial Services department (I&FS) is dynamic and intellectually challenging, engaging, and deeply impactful. They work to develop and administer employee benefit plans and services which are diverse and the results help improve the quality of life for hard working Americans across the country. They foster a culture that emphasizes a strong sense of diversity, integrity, and belonging, driven by NRECA's core values like communication, creative problem-solving, collaboration and accountability. If you're motivated by purpose, enjoy variety, and care about people and outcomes, this is the team for you.

Position Summary

As a Member Contact Center Associate in a fast-paced inbound call center environment, you will support employees and benefits administrators of NRECA's electric cooperative membership by answering questions about group benefits, retirement accounts, and related programs and events.

We are looking for individuals who are passionate about delivering outstanding customer service, take the time to understand each caller's needs, and are committed to resolving inquiries with care, professionalism, and accuracy.

The work schedule is 10:15 a.m. to 7:00 p.m. and the position is eligible for NRECA's hybrid schedule which allows flexibility to work from home up to 2 days per/week.

Salary Range: $46,000- $54,000

Final Compensation determined by individual qualifications, experience, and internal equity.

Benefits

• competitive pay and recognition
• comprehensive health benefits
• 401(k) with employer match
• pension plan
• generous paid time off and holidays
• wellness programs
• educational assistance
• professional development opportunities
• flexible hybrid work environment

Qualifications

Education and Experience (required and preferred)

Required Education: High school diploma or GED

Preferred Education: Associate degree in a business-related field

Required Experience:

• Twelve months of telephone customer service experience, preferably in an inbound call center.
• Experience using call tracking software with a high level of detail.
• Knowledge of group insurance and pension plan administration
• Knowledge of basic information security concepts.
• Ability to comfortably navigate multiple computer applications throughout the day.
• Excellent telephone customer service skills.
• Proficiency with Microsoft Office applications.
• Ability to report to the office when required.

Essential Physical Requirements

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Primarily sedentary work with extended periods of sitting.
• Visual acuity is sufficient for computer work and data analysis.
• Manual dexterity for frequent keyboard use.
• Occasional light lifting (up to 10 lbs).
• Effective communication in person, by phone, and via email.

Disclaimer Statement: The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned.

Additional Requirement:

The preceding job description has been written to reflect management's assignment of essential functions. It does not prescribe or restrict the tasks that may be assigned. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

NRECA is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail [e-mail] or call: 703-907-5992 - NRECA Arlington Human Resources. Please call 402-483-9275 - NRECA Lincoln Human Resources, for Lincoln, NE employment opportunities. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

The U.S. Equal Employment Opportunity Commission (EEOC) recently released the 'Know Your Rights' poster, which updates and replaces the previous "EEO is the Law" poster and "EEO Is the Law Poster Supplement".

Pay Transparency Non-Discrimination. NRECA will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision for more information.

E-Verify. As a Federal Contractor, NRECA is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify.

For more information about life at NRECA please visit www.Electric.coop.