Member Services Concierge - Tours, Onboarding & Events

Holiday Inn Tyler Conference Center; Tyler (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Tyler Racquet Club seeks a Member Services representative to support the General Manager, Tennis Pros, and Fitness Director with daily member needs. You will handle membership enrollment, onboarding, and club tours, and assist with parties and events.

The role requires strong communication, dependability, organization, and follow-through, with a focus on welcoming current members and engaging prospective ones.

Qualifications

• Be dependable, punctual, and accountable.
• Communicate consistently with management.
• Maintain a professional, friendly, and welcoming presence.
• Be actively engaged with members and guests.
• Provide excellent member service.
• Follow through on membership leads and assigned responsibilities.
• Take ownership of parties or events personally booked or assigned to her.
• Maintain confidentiality regarding member and club information.
• Represent Tyler Racquet Club professionally at all times.
• Help create an environment where current members feel valued and prospective members feel welcomed.
• Work cooperatively with all club departments.
• Follow through on commitments and communicate promptly when circumstances change.
• Be present and engaged during major club events and events personally booked or coordinated.

Responsibilities

• Support the General Manager, Tennis Pros and Fitness Director with day-to-day member needs.
• Assist with membership enrollment and onboarding.
• Conduct club tours for prospective members.
• Assist with parties and events.
• Ensure visibility, approachability and active engagement with members and guests.

Skills

Dependable

Punctual

Accountable

Communication

Professional presence

Member engagement

Member service

Lead follow-up

Onboarding

Confidentiality

Professional representation

Team player

Commitment follow-through

Event ownership

Job description

Tyler Racquet Club seeks a Member Services representative to support the General Manager, Tennis Pros, and Fitness Director with daily member needs. You will handle membership enrollment, onboarding, and club tours, and assist with parties and events.

The role requires strong communication, dependability, organization, and follow-through, with a focus on welcoming current members and engaging prospective ones.