Part-Time Club Concierge & Member Services

Excel Fitness; Tyler (TX); On-site; USD 16,531 - 22,041; Part time

Job summary

Excel Fitness is seeking a part-time Team Player to join our club in Tyler, TX. You will help manage shifts, maintain a clean facility, and assist members with services while adhering to company policies.

The role requires CPR/AED certification, good communication, and the ability to stand for long periods. Training on Planet Fitness app and brand standards will be provided, with opportunities to engage the local community.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• CPR Certification and AED Certification are required before working alone.
• Must be comfortable standing for long periods of time.
• Great communication skills with internal and external customers.
• Must be team-oriented, motivated, and well-organized.
• Ability to think critically and evaluate solutions to problems proactively.
• Proficient ability in Microsoft Office and using a computer.
• Familiar with Excel’s mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements.

Responsibilities

• Submit a Sub Availability Form upon hire and complete a new form at least seven days in advance if availability changes.
• Maintain communication with club management and reply within 24 hours to accept or deny a work shift.
• Perform to your best abilities during your assigned work shift.
• Monitor and maintain club cleanliness and atmosphere.
• Stay proficient in Planet Fitness mobile app use, content, and updates.
• Conduct regular audits to ensure the club is presentable and up to Excel standards.
• Perform club walkarounds and complete assigned cleaning or related tasks.
• Audit and balance cash drawers daily.
• Input and update member information into tablets and POS.
• Ensure members adhere to company policies and guidelines.
• Provide a safe and secure environment for all members.
• Communicate with members and deliver high level service.
• Stock retail and janitorial items for the shift.
• Understand and adhere to company standards and resolve day-to-day issues.
• Audit club inventory and communicate with leadership on inventory orders.
• Stay up to date on required certifications and training.
• Participate in team meetings.
• Communicate with, promote, tour, and assist prospects and potential members.
• Assist leadership with membership promotions and operational strategies.
• Ensure compliance with state and federal laws and insurance requirements.
• Operate and assist members with equipment and amenities while following procedures.
• Represent our company at community events and outreach activities.

Skills

Communication

Team player

Problem solving

Organizational skills

Professionalism

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Excel Fitness is seeking a part-time Team Player to join our club in Tyler, TX. You will help manage shifts, maintain a clean facility, and assist members with services while adhering to company policies.

The role requires CPR/AED certification, good communication, and the ability to stand for long periods. Training on Planet Fitness app and brand standards will be provided, with opportunities to engage the local community.