Club Operations Lead - Member Experience & Concierge

Elite Sports Clubs; Glendale (WI); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401k

PTO

Childcare

Free membership

Discounts on services

Job summary

A fitness and club management company is seeking an organized team member to lead daily operations and support tennis activities. Responsibilities include overseeing club activity, providing exceptional member service, and ensuring a welcoming environment. Ideal candidates will have customer service or hospitality experience, and while a tennis background is preferred, it is not required. Join our vibrant community to help create memorable experiences and enjoy benefits like competitive compensation and free membership.

Qualifications

• Experience in customer service, hospitality, or club operations.
• Ability to lead in a fast-paced, member-facing environment.
• Tennis background preferred, but not required.

Responsibilities

• Oversee daily club operations and team coordination.
• Provide concierge-level service to members.
• Support front desk, fitness, and activity areas.
• Monitor facility flow and address operational issues.
• Assist with logistics of club programming and events.

Skills

Strong operational mindset

Excellent organizational skills

Customer service experience

Leadership abilities

Proactive communication

Job description

A fitness and club management company is seeking an organized team member to lead daily operations and support tennis activities. Responsibilities include overseeing club activity, providing exceptional member service, and ensuring a welcoming environment. Ideal candidates will have customer service or hospitality experience, and while a tennis background is preferred, it is not required. Join our vibrant community to help create memorable experiences and enjoy benefits like competitive compensation and free membership.