Healthcare Appointment Specialist

Kaiser Permanente; Fontana (CA); On-site; USD 38,000 - 52,000; Full time

Job summary

Kaiser Permanente in Fontana, CA seeks an Appointment Clerk to serve as the first contact for members by scheduling appointments, transferring calls, and providing general information through complex systems.

The role emphasizes high-volume call handling, accurate appointment setup, and patient-focused service in a healthcare environment. Strong communication and efficiency are required for quality and productivity.

Qualifications

• High school diploma or GED is required.
• Experience in healthcare customer service preferred.
• Experience with appointment scheduling is a plus.

Responsibilities

• Answers high-volume calls and schedules appointments using complex systems.
• Determines appointment type and provider mix, arranging follow-up per guidelines.
• Prioritizes member needs and offers suitable alternatives.
• Uses excellent customer service to handle difficult member interactions.
• Transfers urgent or emergent calls to a Registered Nurse when appropriate.
• Composes messages for physicians, nurses or staff per member requests.
• Responds courteously using online databases to provide information to members.
• Identifies process improvements to enhance service quality.
• Performs other clerical duties and supports internal/external customers.

Skills

Customer Service

Call Center

Healthcare Knowledge

Education

High School Diploma or GED

Job description

Kaiser Permanente in Fontana, CA seeks an Appointment Clerk to serve as the first contact for members by scheduling appointments, transferring calls, and providing general information through complex systems.

The role emphasizes high-volume call handling, accurate appointment setup, and patient-focused service in a healthcare environment. Strong communication and efficiency are required for quality and productivity.