Member Services Concierge — Front Desk & Events

St Francis Yacht Club; San Francisco (CA); On-site; USD 28,000 - 40,000; Full time

Job summary

St. Francis Yacht Club in San Francisco seeks a Front Desk Receptionist to greet Members and guests, answer calls, assist with dining and event reservations, and handle daily office tasks with a friendly, professional demeanor.

The role requires a high school diploma and 1–3 years’ experience in private clubs or hotels, preferably with F&B exposure. Proficiency in Microsoft Office and Canva/JONAS/Club Essentials is beneficial for creating materials and supporting operations.

Qualifications

• High School diploma or equivalent.
• 1–3 years relevant experience preferably in private clubs or hotels, esp. in F&B operations.
• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint for handling administrative tasks.
• Familiarity with Club Essentials software, JONAS and Canva for managing club operations and materials.

Responsibilities

• Greet Members and guests in person or over the phone.
• Manage incoming calls efficiently, routing them to the correct departments or individuals.
• Provide information and resources when required.
• Handling mail and packages.
• Perform general office duties such as data entry, filing, copying and scanning.
• Ensure front desk and lobby areas are clean, organized and welcoming.
• Guide Members and guests to dining areas, assist with reservations for F&B services and events.
• Canva support to create flyers and limited menus.
• Manage Reservations for events (Thanksgiving, Christmas, Easter, Mother's Day, Independence Day).
• Manage inventory for paper, printer toner, name tags, batteries and water bottles.
• Assist other departments with administrative tasks.
• Support member requests and purchases.
• Utilize knowledge of the club's F&B offerings and schedule to provide comprehensive assistance.
• Communicate effectively about Club amenities and guest experience.
• Manage 'lost and found'.
• Perform other duties as required by the manager on duty.

Skills

Customer service

Communication

Administrative tasks

Education

High School diploma

Tools

Microsoft Outlook

Word

Excel

PowerPoint

Club Essentials

JONAS

Canva

Job description

St. Francis Yacht Club in San Francisco seeks a Front Desk Receptionist to greet Members and guests, answer calls, assist with dining and event reservations, and handle daily office tasks with a friendly, professional demeanor.

The role requires a high school diploma and 1–3 years’ experience in private clubs or hotels, preferably with F&B exposure. Proficiency in Microsoft Office and Canva/JONAS/Club Essentials is beneficial for creating materials and supporting operations.