Member Services Concierge (Front Desk)

Quapaw Nation Careers; Quapaw (OK); On-site; USD 28,000 - 38,000; Full time

Job summary

Quapaw Nation seeks an Administrative Receptionist to professionally manage visitors, answer calls, refer Tribal Members to services, and support Tribal Member Services administration in a fast-paced office.

The role requires confidentiality, strong communication, proficiency with Microsoft Office, and the ability to handle mail, scheduling, and records with care. Safety sensitive position; valid driver's license required.

Qualifications

• High school diploma or equivalent is required.
• Associate degree or equivalent from a two-year college or technical school is preferred.
• Excellent written and verbal communications skills.
• Ability to maintain a high level of confidentiality.
• Proficient in Microsoft Office applications, including Word, Excel, Outlook, and related office software.

Responsibilities

• Greet Tribal Members, visitors, and guests in a courteous, professional, and helpful manner.
• Respond promptly to telephone calls and visitor inquiries and direct individuals to the appropriate departments and services.
• Operate telephone and voicemail systems to receive, route, transfer, and document calls and messages in a professional and timely manner.
• Maintain professional demeanor and positive working relationships with Tribal Members, guests, employees, and the public.
• Maintain knowledge of staff whereabouts and sign-in/sign-out procedures for on-site staff and guests.
• Schedule meetings, appointments, and room reservations on appropriate calendars for Tribal Members, designated employees, and the Executive Director of Tribal Member Services.
• Process incoming and outgoing mail, including date stamping, sorting, distributing, weighing, coding, affixing postage, preparing certified and overnight mail, and maintaining tracking records.

Skills

Verbal communication

Written communication

Confidentiality

Education

High school diploma or equivalent

Associate degree or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Quapaw Nation seeks an Administrative Receptionist to professionally manage visitors, answer calls, refer Tribal Members to services, and support Tribal Member Services administration in a fast-paced office.

The role requires confidentiality, strong communication, proficiency with Microsoft Office, and the ability to handle mail, scheduling, and records with care. Safety sensitive position; valid driver's license required.