Member Experience Concierge

Minneapolis Club; Minneapolis (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Life insurance

PTO (paid time off)

Holiday pay

401k matching

Family meals

Job summary

The Minneapolis Club seeks a Front Desk Attendant to deliver exceptional guest relations, manage guest room and dining reservations, and support the Front Desk Manager. You will greet members and guests, handle inquiries, and assist with a range of front desk duties in a prestigious private club setting.

Ideal candidates will have a High School diploma (some college preferred) and at least two years of hotel or private club experience, plus strong communication and computer skills.

Qualifications

• Excellent customer service and professional demeanor.

Responsibilities

• Greet and direct all incoming members and guests at the front door.
• Answer telephones, direct calls and emails, and convey messages.
• Manage guest room reservations for dining, events, and fitness/pool.
• Process desk POS transactions and guest check-ins/outs.
• Prepare daily and monthly reports; manage mail and logbooks.

Skills

Customer service

Communication skills

Multi-tasking

Cash handling

POS操作 / POS handling

Education

High School diploma or equivalent

Some College Education

Tools

Microsoft Outlook

Microsoft Office

Club Management Software

Job description

The Minneapolis Club seeks a Front Desk Attendant to deliver exceptional guest relations, manage guest room and dining reservations, and support the Front Desk Manager. You will greet members and guests, handle inquiries, and assist with a range of front desk duties in a prestigious private club setting.

Ideal candidates will have a High School diploma (some college preferred) and at least two years of hotel or private club experience, plus strong communication and computer skills.