Nights &Weekends Welcome Center Concierge - Marblehead YMCA

Ymca Of The North Shore; Marblehead (MA); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Free YMCA membership and program/merch

Paid training and professional develop

Career advancement across seven YMCA"

Retirement fund with a company"}],

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Job summary

Marblehead YMCA is seeking a part-time Member Services Team Member to assist at the Welcome Center. You will greet members and guests, provide tours, promote memberships, and connect people with YMCA programs.

The role emphasizes strong customer service, relationship-building, and the ability to work evenings and weekends in a fast-paced environment. A friendly, mission-driven attitude is essential.

Qualifications

• Excellent interpersonal and problem-solving skills.
• Previous customer service, sales, or related experience.
• Must be at least 18 years of age.
• Availability for weekend and closing shifts.
• Basic knowledge of computers.

Responsibilities

• Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
• Interview prospective members and give tours of the facility, while promoting YMCA memberships.
• Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.
• Handle membership concerns professionally and inform the supervisor of any unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

Skills

Customer service

Communication

Problem-solving

Sales

Basic computer skills

Tools

Basic computer skills

Job description

Job Details

Job Location: LynchVan Otterloo YMCA - Marblehead, MA 01945

Position Type: Part Time

Salary Range: $16.00 - $18.00 Hourly

Job Shift: Evenings/Weekends

If you are an energetic and social individual who thrives in a fast-paced environment, this may be the role for you!

The Marblehead YMCA is seeking a motivated and friendly individual for a part-time position at the Member Services Welcome Center. In this role, you will play an important part in offering friendly, caring support to members and guests, helping them connect to our many membership and program offerings, answering questions, providing tours, and updating membership information.

As a Member Services Team Member, you will:

• Provide excellent service to members, guests, and program participants, both in-person and on the phone, to contribute to member retention.
• Interview prospective members and give tours of the facility, while promoting YMCA memberships.
• Build strong relationships with members and help them connect to the YMCA’s diverse programs and services.
• Handle membership concerns professionally and inform the supervisor of any unresolved issues.
• Apply YMCA policies and procedures related to member services.
• Monitor locker rooms when required and respond to emergencies as necessary.

What We’re Looking For:

To excel in this role, you should have excellent communication skills, a passion for customer service, and the ability to work in a highly relational, fast-paced environment. We are looking for someone who is motivated, positive, and committed to helping members achieve their health and wellness goals.

If you’re ready to make a positive impact while being part of a mission-driven organization, we’d love to hear from you!

Why Work for the Y:

• Free YMCA membership and discounts on programs.
• Paid training and professional development.
• Opportunities for career advancement within our seven YMCA locations.
• A retirement fund with a company contribution.

Qualifications

• Must be at least 18years of age.
• Excellent interpersonal and problem-solving skills.
• Ability to connect with people of diverse backgrounds.
• Previous customer service, sales, or related experience.
• Basic knowledge of computers.
• This position requires availability for weekend and closing shifts.

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.