Member Services Clerk

Spherion Staffing, LLC; Madison (WI); On-site; USD 25,000 - 28,000; Part time

Job summary

Spherion Staffing, LLC is hiring a Member Service Clerk in Madison, WI. The role focuses on accurate clerical workflows, handling phone inquiries, and delivering high-quality member service. You will greet visitors, process mail, update records, and support enrollment and renewals.

Candidates should have a high school diploma, prior admin office experience, and proficiency in Word and Outlook. The position is onsite and temporary with benefits described by the employer.

Qualifications

• High school diploma or equivalent.
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Responsibilities

• Greet office visitors and manage incoming calls by directing members to the appropriate departments
• Scan, classify, and distribute daily mail and electronic communications to maintain organized workflows
• Update member information accurately within policy administration and customer service systems
• Prepare and mail enrollment kits, insurance renewals, and promotional materials
• Research and resolve returned mail issues to ensure member records remain current
• Assist with office inventory and provide general administrative support for special projects

Skills

Microsoft Word

Outlook

Data entry

Administrative experience

Phone handling

Education

High school diploma or equivalent

Tools

Microsoft Word

Outlook

Job description

We’re hiring a Member Service Clerk for an insurance and financial services provider in the Madison area. You enjoy a role where your attention to detail ensures that every member receives accurate and timely information. In this position, you will serve as a vital point of contact, managing clerical workflows and phone inquiries to support the team's commitment to high-quality member service.

Highlights

• Temporary
• Pay rate: $19/hr
• Schedule: M-F (8-5)- Onsite
• Location Madison, Wisconsin

Responsibilities

• Greet office visitors and manage incoming calls by directing members to the appropriate departments
• Scan, classify, and distribute daily mail and electronic communications to maintain organized workflows
• Update member information accurately within policy administration and customer service systems
• Prepare and mail enrollment kits, insurance renewals, and promotional materials
• Research and resolve returned mail issues to ensure member records remain current
• Assist with office inventory and provide general administrative support for special projects

Qualifications

• High school diploma or equivalent
• Prior administrative or office experience
• Proficiency with Microsoft Word, Outlook, and basic data entry

Terms

I am at least 18 years old

I am legally authorized to work in the United States

#SPH1000

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability (all benefits are based on eligibility).