Utilities Assistance Specialist

Spherion Staffing, LLC; Madison (WI); On-site; USD 48,712,000 - 65,684,000; Full time

Job summary

Spherion Staffing, LLC is recruiting for a Utilities Assistance Specialist to join a community‑focused nonprofit in Wisconsin. You will help residents navigate energy assistance programs, greeting clients, and guiding them toward long‑term stability.

This temp‑to‑hire, full‑time role is on‑site with standard hours and occasional extended time. If you enjoy helping others and have strong communication skills, this is a meaningful opportunity.

Qualifications

• High school diploma or equivalent.
• Proficient math and computer skills for processing applications and data entry.
• Previous experience in a call center environment or professional office.
• A patient, outgoing personality with a genuine interest in helping low‑income populations.
• Ability to follow detailed instructions and maintain a high level of confidentiality.
• Comfort working in a busy front‑desk and phone‑based environment.

Responsibilities

• Greet clients in person and over the phone to provide a warm and helpful experience
• Process applications and conduct intake interviews to determine eligibility for assistance programs
• Schedule appointments for multiple county offices and manage a high volume of calls
• Answer questions regarding program requirements and refer complex inquiries to the appropriate staff
• Assist with community outreach events to share information about available services
• Keep accurate records and perform routine clerical tasks to support the operations team

Skills

Non-profit experience

Education

High school diploma or equivalent

Job description

We're recruiting for a temp‑to‑hire Utilities Assistance Specialist for a community‑focused non‑profit organization in Wisconsin working with your local utility company. If you are motivated by helping others and enjoy a role where your communication skills make a direct impact on individuals in need, this is an ideal opportunity. As a key member of the intake team, you will help local residents navigate essential energy assistance programs and provide the guidance they need to achieve long‑term stability.

Role Highlights

• $20.00 per hour
• Monday through Friday 8:30 AM to 5:00 PM with extended hours until 6:00 PM on Tuesdays and Thursdays
• On‑Site
• Full‑time
• Temp‑to‑Hire

Responsibilities

• Greet clients in person and over the phone to provide a warm and helpful experience
• Process applications and conduct intake interviews to determine eligibility for assistance programs
• Schedule appointments for multiple county offices and manage a high volume of calls
• Answer questions regarding program requirements and refer complex inquiries to the appropriate staff
• Assist with community outreach events to share information about available services
• Keep accurate records and perform routine clerical tasks to support the operations team

Skills

• Previous experience in a non‑profit or social services setting is a plus

Qualifications

• High school diploma or equivalent
• Proficient math and computer skills for processing applications and data entry
• Previous experience in a call center environment or professional office
• A patient, outgoing personality with a genuine interest in helping low‑income populations
• Ability to follow detailed instructions and maintain a high level of confidentiality
• Comfort working in a busy front‑desk and phone‑based environment

#SPH1003

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Benefits

• Medical
• Prescription
• Dental
• Vision
• AD&D
• Life insurance offerings
• Short‑term disability (all benefits are based on eligibility)