MEMBER SERVICES SPECIALIST

Spherion Staffing, LLC; Owatonna (MN); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Weekly Pay

Long-Term Assignment

Meaningful Work

Great Schedule

Competitive Pay

Job summary

Spherion Staffing is partnering with a key client in Medford, MN to fill a Temporary Member Services Specialist role in their call center. You will be the first point of contact for members, handling enrollment, benefits, and claims questions by phone and in person.

The position features a daytime schedule, Mon-Fri, 8:00 AM - 4:30 PM, with a pay range of $19.44 - $27.10 per hour based on experience. This temporary assignment runs from October through March, with weekly pay and benefits offered

Qualifications

• High school diploma or equivalent.
• 1–4 years of customer service or a call center experience.
• Proficient in Microsoft Office Suite and web navigation to retrieve information.
• Ability to learn and use multiple computer systems, including cloud-based phone systems.
• Excellent verbal and written communication with attention to detail.

Responsibilities

• Act as the first point of contact for member questions about enrollment, benefits, coverage, payments and claims by phone and in person when needed.
• Coordinate member transportation requests (RideConnect): intake, verify appointments, coordinate with providers, confirm details with members.
• Document all interactions in the CRM with clarity and consistency for tracking and compliance.
• Access and navigate multiple software systems to retrieve benefit and provider network information.
• Collaborate with teammates to answer benefit and network questions and ensure continuity of care.

Skills

Bilingual

Education

High School

Job description

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Terms

I am at least 18 years old

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MEMBER SERVICES SPECIALIST
Location: Medford, MN
Schedule: Full-Time, Monday - Friday (8:00 AM - 4:30 PM)
Pay: $19.44 - $27.10 per hour (Based on Experience)
Are you a patient, highly organized customer service professional with a passion for helping others?
Spherion Staffing is partnering with a key client in Medford, MN to find a dedicated Temporary Member Services Specialist to join their vital Call Center team. This is an excellent opportunity to make a real impact on member well-being and gain valuable experience in the healthcare/insurance field!

Perks & Benefits:

• Meaningful Work: Be the essential first point of contact, providing information and assistance to members' healthcare and services.
• Great Schedule: Enjoy a consistent, full-time, daytime schedule (Monday-Friday, 8:00 AM - 4:30 PM).
• Competitive Pay: Earn a competitive wage between $18.87 and $21.02 per hour, based on your relevant experience.
• Long-Term Assignment: This is a temporary role expected to run from October through the end of March.
• Weekly Pay.

Responsibilities:

• Member Support: Act as the first point of contact, assisting members with questions about enrollment, benefits, coverage limits, payments, and claims via phone and occasionally in-person.
• Transportation Coordination (RideConnect): Efficiently manage and schedule member transportation requests, including intaking requests, verifying appointments, coordinating with providers, and confirming details with members.
• Information Management: Accurately document all interactions (calls, emails, etc.) in the CRM system with clarity and detail for tracking and compliance.
• Resource Navigation: Navigate multiple computer systems and software applications (including Microsoft Office and third-party systems) to retrieve accurate benefit and provider network information.
• Team Collaboration: Assist other staff, such as Community Care Connectors, with benefit and provider network questions to ensure a seamless continuum of care.

Working hours: 8:00 AM - 4:30 PM
Skills:

• Bilingual but not required.
• Post high school education in business or a related field.
• Previous experience in the Healthcare or Insurance industry.
• Knowledge of Medicaid and Medicare rules and regulations.

Education:
High School

Experience:
1-4 years

Qualifications:

• High school diploma or equivalent.
• At least one year of practical experience in customer service or a call center environment.
• Computer savvy and proficient in the use of Microsoft Office Suite and Chrome to navigate and retrieve information from a variety of software and internet applications.
• Ability to learn and utilize multiple computer systems, including a cloud-based phone system.
• Self-directed, highly organized, and very detail-oriented in completing multiple assigned tasks simultaneously.
• Excellent verbal communication skills and strong written communication skills for documenting calls clearly and concisely.
• Adaptable to a continually changing environment and able to maintain a high degree of confidentiality.
• Basic mathematical and reasoning skills.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).