Member Services Call Center Specialist

Neighborhood Credit Union; Dallas (TX); On-site; USD 32,000 - 33,000; Full time

Job summary

Neighborhood Credit Union in Corporate Office - Dallas, TX is seeking a Member Services Representative to deliver an exceptional member experience in a high-volume call center. You will respond to inquiries, update accounts, promote credit union products, and help members access online and mobile services while complying with banking regulations.

The role requires high school diploma and 1–2 years of related experience; you should be detail oriented, organized, and able to handle multiple tasks

Qualifications

• High school diploma or equivalent.
• One to two years of related experience.
• General knowledge of credit union policies and online banking platforms.

Responsibilities

• Provide excellent member service in a high-volume call center.
• Assist with updating accounts and answering inquiries.
• Promote credit union products and guide members to online/mobile services.
• Adhere to banking laws and internal controls.

Skills

Communication

Account analysis

Attention to detail

Organization

Professionalism

Technical proficiency

Education

High school diploma

Tools

10-key

PC

Telephone systems

Job description

Neighborhood Credit Union in Corporate Office - Dallas, TX is seeking a Member Services Representative to deliver an exceptional member experience in a high-volume call center. You will respond to inquiries, update accounts, promote credit union products, and help members access online and mobile services while complying with banking regulations.

The role requires high school diploma and 1–2 years of related experience; you should be detail oriented, organized, and able to handle multiple tasks