Member Services Call Center Pro - Baton Rouge (Remote Potential)

Luminate; Baton Rouge (LA); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Pelican Credit Union in Baton Rouge, LA is hiring a Contact Center Representative to assist members over the phone, resolve issues, and promote financial products. The role emphasizes excellent attendance, a sales mindset, and delivering a WOW member service experience while guiding members toward financial wellness.

The position involves on-site training, with potential telecommuting later, and requires a dedicated workspace and reliable internet.

Qualifications

• 1 year of customer service experience.
• High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products (Word, Excel, PPT).

Responsibilities

• Answer member phone calls and provide first-call resolution on various financial issues.
• Actively promote and cross-sell Credit Union products and services by identifying member needs.
• Utilize strong listening, communication, and problem-solving skills to handle and resolve issues.
• Accurately process member transactions over the phone.
• Process all necessary paperwork and ensure compliance with regulations and procedures.

Skills

Customer service

Contact center

Communication skills

Problem solving

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office

Job description

Pelican Credit Union in Baton Rouge, LA is hiring a Contact Center Representative to assist members over the phone, resolve issues, and promote financial products. The role emphasizes excellent attendance, a sales mindset, and delivering a WOW member service experience while guiding members toward financial wellness.

The position involves on-site training, with potential telecommuting later, and requires a dedicated workspace and reliable internet.