Member Service Representative, Bilingual

ADP, Inc.; Baton Rouge (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

100% employer-paid health insurance

100% employer-paid dental insurance

Long-term disability coverage

Generous paid time off

Job summary

Campus Federal is hiring a bilingual Member Service Representative to assist Spanish-speaking members with financial transactions, account servicing, and digital banking support. This full-time role emphasizes delivering an exceptional member experience in both English and Spanish.

You will support multiple channels—phone, email, video chat, and secure messaging—helping members reach their financial goals while maintaining accuracy and security.

Qualifications

• Fluent in English and Spanish, reading, writing and speaking both languages.
• Minimum of two years in the financial services industry.
• High school diploma or GED required.
• Excellent verbal and written communication abilities.
• Experience handling financial transactions and resolving member inquiries.
• Ability to identify member needs and recommend appropriate products and services.
• Strong attention to detail and accuracy.
• Comfortable using multiple systems and technology platforms.

Responsibilities

• Serve as the primary contact for Spanish-speaking members across multiple channels (phone, email, video chat, secure messaging).
• Assist members with routine financial transactions and account servicing requests.
• Process debit/credit card assistance, ACH, stop payments, fraud disputes, check orders, and wire transfers.
• Educate members on Credit Union products and digital banking tools.
• Identify member needs and recommend suitable products and services.
• Support enrollment and navigation of digital banking services.
• Maintain accurate and secure member information with proper authentication.
• Recognize and escalate potential fraud or account abuse as needed.
• Ensure compliance with Credit Union policies and regulations.
• Build positive relationships with timely, professional, solution-oriented service.

Skills

Bilingual English/Spanish

Customer service

Financial transactions

Communication skills

Problem solving

Education

High school diploma or GED

Tools

Digital banking tools

Job description

Full Time Hourly Full-Time Baton Rouge, LA, US

Join Our Team

At Campus Federal, our mission is to enhance the lives of our members and the communities we serve. We're seeking a member-focused Bilingual Member Service Representative who is passionate about helping members achieve their financial goals while delivering exceptional service in both English and Spanish.

In this role, you'll serve as a trusted resource for Spanish-speaking members, assisting with financial transactions, account servicing, product inquiries, and digital banking support through a variety of communication channels. The ideal candidate is a strong communicator, problem solver, and relationship builder committed to providing an outstanding member experience.

Responsibilities Include:

• Serve as the primary point of contact for Spanish-speaking members, providing exceptional service and support across multiple channels, including phone, email, video chat, and secure messaging.
• Assist members with routine financial transactions, account servicing requests, and general banking inquiries.
• Process a variety of member service requests, including debit and credit card assistance, ACH transactions, stop payments, fraud disputes, check orders, and wire transfers.
• Educate members on Credit Union products, services, and digital banking tools to help them maximize their banking experience.
• Identify member needs and recommend products and services that support their financial well-being.
• Assist members with enrollment and navigation of digital banking services and self-service tools.
• Ensure member information is maintained accurately and securely through proper authentication and account maintenance procedures.
• Recognize and lift potential fraud, account abuse, or other situations requiring additional review.
• Maintain compliance with Credit Union policies, procedures, and applicable regulations.
• Build positive member relationships by providing timely, professional, and solution-oriented service.

Job Requirements:

• High school diploma or GED required.
• Minimum of two years of experience in the financial services industry.
• Fluent in both English and Spanish, including the ability to read, write, and speak both languages effectively.
• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Experience handling financial transactions and resolving member inquiries.
• Ability to identify member needs and recommend appropriate products and services.
• Strong attention to detail and commitment to accuracy.
• Comfortable using multiple systems and technology platforms in a fast-paced environment.

Why Campus Federal?

At Campus Federal, you'll join a team committed to service excellence, professional growth, and making a positive difference in the lives of our members. We value dependability, respect, continuous improvement, professionalism, and delivering excellence in every experience.

Benefits include 100% employer-paid health, dental, and long-term disability insurance for employees, optional dependent coverage, and generous paid time off to support work-life balance.