Contact Center Representative

BR DIST TELCO FCU; Baton Rouge (LA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD

LTD

401k plan

Employer match

Paid holidays

Birthday off

Growth opportunities

Job summary

BR DIST TELCO FCU in Baton Rouge, LA is seeking a friendly, customer-focused Contact Center Representative to join our full-time team. You will assist members via phone, email, and in-branch channels, resolve questions, and promote credit union products and self-service options.

The ideal candidate has 1–3 years' related experience, a high school diploma or GED, and strong communication skills. Hours are 7:45AM–4:30PM, Monday–Friday, with a generous benefits package and a welcoming, member-first

Qualifications

• 1–3 years of similar or related experience.
• High school education or GED.
• Hours are 7:45AM - 4:30PM, Monday through Friday.

Responsibilities

• Assists members and potential members with their requests through all channels and handles requests efficiently.
• Maintains knowledge of credit union products and services and online/mobile services.
• Identifies opportunities to offer additional credit union products and promotions and generates referrals.
• Resolves and de-escalates problems by clarifying issues, researching solutions, and escalating when needed.
• Adheres to First Contact Resolution standards through all channels.
• Ensures records are maintained and required reports are prepared.
• Demonstrates the Credit Union’s Core Values (Service, Solutions, Adaptability, Respect and Accountability).

Skills

Customer focus

Communication

Problem solving

Education

High School diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contact Center Representative

Full-Time Baton Rouge, LA, US

5 days ago Requisition ID: 1057

Are you a customer-focused individual with a passion for helping others and a knack for numbers? We’re currently searching for a Contact Center Representative to join our team. If this sounds like you, we'd love to chat!

Job Description

• Assists members and potential members with their requests through all channels, determines nature of business, handles requests efficiently and effectively.
• Maintains a working knowledge of all credit union products and services, all online and mobile services including online banking, mobile banking, bill pay services, and remote deposit capture.
• Identifies opportunities to offer additional credit union products, promotions, and services to members and generates referrals that deepen relationships and educate members on self – service options.
• Resolves and de-escalates problems by clarifying issues, researching, providing appropriate solutions, and/or escalating unresolved issues to management.
• Adheres to First Contact Resolution standards through all channels.
• Ensures the appropriate records are maintained and required reports are prepared.
• Demonstrates the Credit Union’s Core Values (Service, Solutions, Adaptability, Respect and Accountability).

Requirements

• One to three years of similar or related experience.
• A high school education or GED.
• Hours are 7:45AM - 4:30PM, Monday through Friday.

Baton Rouge Telco FCU has been serving members in Southeast Louisiana since 1936, and we have strived to provide our members with exceptional customer service. We pride ourselves on being built for members, by members, so you can enjoy lower fees and the best rates. This position is a full-time position with no Saturdays required, offering an amazing benefits package and a fun work environment.

A peek at our benefits:

• Outstanding benefits: Enjoy comprehensive medical, dental, vision, life, STD, and LTD insurance, PLUS a 401k/Roth plan with an employer match.
• Generous paid time off: Celebrate 12 paid holidays each year, and as a special perk, you get your birthday off!
• Various incentive options: Earn extra incentives for outstanding performance and being a go-getter. We believe in recognizing and rewarding your efforts to help our customers and our team succeed.
• Growth opportunities: We’re committed to helping you grow your career in the banking industry.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Join us and be part of a team that’s dedicated to making a difference in our members’ lives – and yours!