Member Experience Specialist

Navy Federal Credit Union; Stafford (VA); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Navy Federal Credit Union in Stafford, VA is seeking a Customer Service/Platform Banking Associate to help members with deposit accounts, loans, and other financial products. The role emphasizes counseling, accuracy, and compliance in a dynamic banking environment.

You will assist with deposits, withdrawals, loan payments, and check cashing while upholding regulatory standards and providing excellent member service. Training and growth opportunities are available in a supportive team setting.

Qualifications

• Experience building relationships and delivering service
• Strong research, analytical, and problem-solving skills
• Ability to work independently and in a team environment
• Maintaining composure in a high-production, dynamic setting
• Ability to navigate multiple systems efficiently

Responsabilités

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Cross-sell products to enhance member relationships through education
• Comply with relevant regulations governing financial products and services
• Support teammates with knowledge sharing as you gain experience
• Handle cash and negotiable instruments securely
• Process routine transactions including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Connaissances

Relationship building

Analytical thinking

Teamwork

Effective communication

Problem solving

Description du poste

Navy Federal Credit Union in Stafford, VA is seeking a Customer Service/Platform Banking Associate to help members with deposit accounts, loans, and other financial products. The role emphasizes counseling, accuracy, and compliance in a dynamic banking environment.

You will assist with deposits, withdrawals, loan payments, and check cashing while upholding regulatory standards and providing excellent member service. Training and growth opportunities are available in a supportive team setting.