Member Services & Banking Advisor

Navy Federal Credit Union; Augusta (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Augusta, GA is seeking a member-focused specialist to assist with deposit and loan transactions and provide guidance on available financial products. You will work with members to understand needs, open and maintain accounts, and resolve routine service requests.

In this role you will support colleagues, ensure accurate handling of cash and negotiable instruments, and stay compliant with relevant regulations while contributing to a positive member experience.

Qualifications

• Ability to build relationships with members and colleagues.
• Strong research, analytical, and problem-solving skills.
• Able to work independently and in a team.
• Maintains composure in busy, high-production environments.
• Navigate multiple systems and adapt to evolving technologies.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships.
• Follow regulations related to financial products and services.
• Support team by sharing knowledge as experience grows.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions (deposits, withdrawals, loan payments, check cashing).
• Perform other duties as assigned.

Skills

Relationship building

Communication skills

Independent and teamwork

Analytical skills

Adaptability to change

Problem solving

Regulatory awareness

Attention to detail

Job description

Navy Federal Credit Union in Augusta, GA is seeking a member-focused specialist to assist with deposit and loan transactions and provide guidance on available financial products. You will work with members to understand needs, open and maintain accounts, and resolve routine service requests.

In this role you will support colleagues, ensure accurate handling of cash and negotiable instruments, and stay compliant with relevant regulations while contributing to a positive member experience.