Member Experience Specialist

Navy Federal Credit Union; Kennesaw (GA); On-site; USD 25,000 - 36,000; Full time

Job summary

Navy Federal Credit Union in Kennesaw, GA is seeking a customer service oriented team member to support members with depository accounts, loans and other financial products. You will perform moderately complex platform banking tasks under supervision while building confidence and independence.

Responsibilities include counseling members on products, opening and maintaining accounts, processing routine transactions, and ensuring regulatory compliance.

Qualifications

• Experience building effective relationships through rapport and tact.
• Strong research, analytical and problem-solving abilities.
• Ability to work independently and in a team.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships.
• Ensure compliance with federal and institutional regulations related to financial products.
• Support team by sharing knowledge as experience grows.
• Handle cash and negotiable instruments securely.
• Process routine transactions including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical thinking

Independent & team work

Composure under pressure

Systems navigation

Decision making

Change management

Communication skills

Job description

Navy Federal Credit Union in Kennesaw, GA is seeking a customer service oriented team member to support members with depository accounts, loans and other financial products. You will perform moderately complex platform banking tasks under supervision while building confidence and independence.

Responsibilities include counseling members on products, opening and maintaining accounts, processing routine transactions, and ensuring regulatory compliance.