Member Services & Banking Specialist

Navy Federal Credit Union; Fallon Station (NV); On-site; USD 45,000 - 60,000; Full time

Job summary

Navy Federal Credit Union in Fallon, NV is seeking a member services associate to provide guidance on deposit and loan products and to help members open and manage accounts. You will resolve routine service requests and ensure regulatory compliance while supporting a collaborative team.

The role emphasizes relationship building, accuracy in processing transactions, and the ability to work in a fast-paced environment.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Strong research, analytical, and problem-solving skills.
• Ability to work independently and in a team environment.
• Ability to stay composed in a high-production, changing environment.
• Ability to navigate multiple systems and adapt to evolving technologies.
• Excellent verbal and written communication skills with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.

Skills

Relationship building

Research & problem solving

Independent & team work

Adaptability

Communication (verbal & written)

Regulatory awareness

Job description

Navy Federal Credit Union in Fallon, NV is seeking a member services associate to provide guidance on deposit and loan products and to help members open and manage accounts. You will resolve routine service requests and ensure regulatory compliance while supporting a collaborative team.

The role emphasizes relationship building, accuracy in processing transactions, and the ability to work in a fast-paced environment.