Member Services & Banking Advisor

Navy Federal Credit Union; Fallon (NV); On-site; USD 36,000 - 60,000; Full time

Job summary

Navy Federal Credit Union in Fallon, NV is seeking an entry-level Member Service Associate to help members with deposit accounts, loans and financial products. You will provide basic counseling, process routine transactions, and support cross-selling opportunities, while adhering to regulations.

Based at 4755 Pasture Rd, Bldg 389, Fallon, Nevada 89496, you will join a team focused on accuracy, member service, and continuous learning in a dynamic, production-heavy environment.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgment and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Skills

Relationship building

Verbal & written communication

Analytical skills

Independent & team work

Adaptability

Judgment & decision making

Change management

Job description

Navy Federal Credit Union in Fallon, NV is seeking an entry-level Member Service Associate to help members with deposit accounts, loans and financial products. You will provide basic counseling, process routine transactions, and support cross-selling opportunities, while adhering to regulations.

Based at 4755 Pasture Rd, Bldg 389, Fallon, Nevada 89496, you will join a team focused on accuracy, member service, and continuous learning in a dynamic, production-heavy environment.