Member Services Specialist – Banking Solutions

Navy Federal Credit Union; Hawthorne (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Navy Federal Credit Union is seeking a member service professional to support a broad range of deposit and lending products. You will counsel members, open and maintain accounts, process routine transactions, and help resolve issues under supervision while building confidence and independence in the role.

The role emphasizes relationship building, accuracy, and adherence to regulations within a collaborative team environment at a Hawthorne location.

Qualifications

• Ability to build relationships with members and colleagues.
• Strong research, analytical and problem-solving skills.
• Experience working independently and in a team environment.
• Capable of maintaining composure in a high-production environment with changing priorities.
• Comfort navigating multiple systems and adopting new technologies.
• Good judgment and decision-making abilities.
• Ability to support change initiatives in a dynamic environment.
• Excellent verbal and written communication with members.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical thinking

Independent & team work

Adaptability

Communication (verbal)

Communication (written)

Job description

Navy Federal Credit Union is seeking a member service professional to support a broad range of deposit and lending products. You will counsel members, open and maintain accounts, process routine transactions, and help resolve issues under supervision while building confidence and independence in the role.

The role emphasizes relationship building, accuracy, and adherence to regulations within a collaborative team environment at a Hawthorne location.