Member Services Specialist — Banking & Relationship Builder

Navy Federal Credit Union; Honolulu (HI); On-site; USD 40,000 - 52,000; Full time

Job summary

Navy Federal Credit Union is seeking a team-oriented individual to provide basic counseling on banking products and services at our Pearl Harbor-Hickam location. You will help members open and manage deposit accounts, loans, and other financial products while ensuring compliance with regulations.

The role emphasizes building trust with members, handling routine transactions, and contributing to a supportive team environment at Navy Federal.

Qualifications

• Experience building relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Ability to work independently and in a team environment.
• Ability to remain composed in a high-production and changing environment.
• Experience navigating multiple systems and adapting to evolving technologies.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with relevant regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.

Skills

Relationship building

Communication

Research

Analytical thinking

Independent work

Adaptability

Education

High school diploma or equivalent

Job description

Navy Federal Credit Union is seeking a team-oriented individual to provide basic counseling on banking products and services at our Pearl Harbor-Hickam location. You will help members open and manage deposit accounts, loans, and other financial products while ensuring compliance with regulations.

The role emphasizes building trust with members, handling routine transactions, and contributing to a supportive team environment at Navy Federal.