Member Services Specialist

Navy Federal Credit Union; Mississippi; On-site; USD 32,000 - 42,000; Full time

Job summary

Navy Federal Credit Union is seeking a customer-focused professional to provide basic counseling on financial products and assist members with deposit accounts, loans, and daily transactions. The role offers growth through training and teamwork in a branch environment.

Candidates should be capable of working Monday through Saturday with adaptability to evolving systems and regulations. Strong communication and problem-solving skills are essential to deliver an excellent member experience.

Qualifications

• Experience in building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective use of sound judgment to make informed decisions.
• Ability to embrace and support change initiatives in a dynamic environment.
• Effective verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical thinking

Independence

Adaptability

Communication

Team collaboration

Job description

Navy Federal Credit Union is seeking a customer-focused professional to provide basic counseling on financial products and assist members with deposit accounts, loans, and daily transactions. The role offers growth through training and teamwork in a branch environment.

Candidates should be capable of working Monday through Saturday with adaptability to evolving systems and regulations. Strong communication and problem-solving skills are essential to deliver an excellent member experience.