Member Experience Specialist

Navy Federal; Henderson (NV); On-site; USD 30,665 - 35,638; Full time

Job summary

Navy Federal Credit Union in Henderson, NV seeks a full-time Bank Operations Associate to deliver a full range of deposit and lending products while performing moderately complex platform banking tasks under supervision.

You will open and maintain accounts, process routine transactions, and resolve basic discrepancies, applying knowledge of regulations and cross-serving opportunities. Location is Henderson, with potential transfers to nearby branches when needed.

Qualifications

• Experience building relationships with members and colleagues.
• Strong research, analytical, and problem-solving abilities.
• Able to work independently and as part of a team.
• Maintains composure in a high-production environment.
• Navigate multiple banking systems efficiently and adapt to new tech.
• Exercise sound judgment and make informed decisions.
• Embrace change in a dynamic setting.
• Clear verbal and written communication with members.

Responsibilities

• Provide basic counseling on products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts and loans.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-sell products and enhance member relationships.
• Adhere to federal and institutional regulations related to financial products and services.
• Share knowledge and best practices with teammates as you gain experience.
• Ensure cash and negotiable instruments are handled securely.
• Process routine transactions: deposits, withdrawals, loan payments, check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Analytical skills

Independent & team work

Composure under pressure

Multisystem navigation

Judgment & decision making

Adapt to change

Communication skills

Education

No Formal Education

Tools

Multiple banking systems

Job description

Navy Federal Credit Union in Henderson, NV seeks a full-time Bank Operations Associate to deliver a full range of deposit and lending products while performing moderately complex platform banking tasks under supervision.

You will open and maintain accounts, process routine transactions, and resolve basic discrepancies, applying knowledge of regulations and cross-serving opportunities. Location is Henderson, with potential transfers to nearby branches when needed.