Member Services Banking Specialist

Navy Federal Credit Union; Atlanta (GA); In loco; USD 25.000 - 36.000; Tempo pieno

Descrizione del lavoro

Navy Federal Credit Union in Atlanta, GA is hiring a Member Service Associate to provide basic counseling on available products and services and to help members with deposit accounts, loans, and other financial products.

You'll research and resolve routine account discrepancies, identify cross-service opportunities, and ensure compliance with applicable regulations while delivering friendly, knowledgeable service across multiple systems.

Competenze

• Relationship building with members and colleagues.
• Analytical, research, and problem-solving abilities.
• Ability to work independently and in a team.
• Maintain composure in high-pressure, changing environments.
• Navigate multiple systems and adapt to evolving technologies.
• Make informed decisions with good judgment.
• Support change initiatives in dynamic settings.
• Strong verbal and written communication skills.

Mansioni

• Provide basic counseling on available products and services to meet member needs
• Assist members with opening and maintaining deposit accounts, loans, and other financial products
• Research and resolve basic account discrepancies and service requests
• Identify opportunities to cross-service products and enhance member relationships through education
• Understand and comply with all relevant federal and institutional regulations related to financial products and services
• Support team members by sharing knowledge and best practices as experience grows
• Ensure cash and other negotiable instruments are handled properly and securely
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
• Perform other duties as assigned

Conoscenze

Relationship building

Analytical skills

Teamwork

Composure under pressure

Tech adaptability

Decision making

Change management

Communication skills

Descrizione del lavoro

Navy Federal Credit Union in Atlanta, GA is hiring a Member Service Associate to provide basic counseling on available products and services and to help members with deposit accounts, loans, and other financial products.

You'll research and resolve routine account discrepancies, identify cross-service opportunities, and ensure compliance with applicable regulations while delivering friendly, knowledgeable service across multiple systems.