Member Services Specialist — Banking & Accounts

Navy Federal Credit Union; Grovetown (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Generous benefits

Job summary

Navy Federal Credit Union in Grovetown, GA is seeking a frontline banking professional to provide basic counseling on products, assist with deposit accounts and loans, and resolve routine service requests. You will help members choose solutions, process transactions, maintain accuracy, and support colleagues across the branch.

The role emphasizes member service, accuracy, and adherence to banking regulations, with opportunities to grow within a cooperative, customer-focused environment.

Qualifications

• Ability to build relationships through rapport, trust and tact.
• Strong research, analytical and problem-solving skills.
• Experience working both independently and in a team.
• Ability to maintain composure in a high-production, changing environment.
• Comfort navigating multiple banking systems and adapting to new technology.
• Sound judgment to make informed decisions.
• Willingness to embrace change in a dynamic environment.
• Excellent verbal and written communication with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant regulations related to financial products and services.
• Support teammates by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship-building

Research & analytics

Independent work

Composure under pressure

Multisystem navigation

Judgment & decision-making

Change adaptability

Verbal & written communication

Job description

Navy Federal Credit Union in Grovetown, GA is seeking a frontline banking professional to provide basic counseling on products, assist with deposit accounts and loans, and resolve routine service requests. You will help members choose solutions, process transactions, maintain accuracy, and support colleagues across the branch.

The role emphasizes member service, accuracy, and adherence to banking regulations, with opportunities to grow within a cooperative, customer-focused environment.