Member Services Specialist - Financial Solutions

Navy Federal Credit Union; Henderson (NV); On-site; USD 42,000 - 62,000; Full time

Job summary

Navy Federal Credit Union in Henderson, NV seeks a member-focused professional to provide core banking services, guidance on deposits and loans, and support for additional financial products. You will perform moderately complex platform banking tasks under supervision while building confidence and independence.

Responsibilities include processing routine transactions, researching account discrepancies, and helping members navigate products while adhering to federal and institutional regulations.

Qualifications

• Experience building effective relationships through rapport, trust, diplomacy, and tact.
• Effective research, analytical, and problem-solving skills.
• Experience working independently and in a team environment.
• Experience maintaining composure in a high-production and changing environment.
• Experience navigating multiple systems efficiently and adapt to evolving technologies.
• Effective skill exercising sound judgement and make informed decisions.
• Ability to embrace and support change initiatives in a dynamic and continuously evolving environment.
• Effective verbal and written communication skills to engage with members and colleagues.

Responsibilities

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Skills

Relationship building

Problem solving

Teamwork

Adaptability

Communication skills

System navigation

Tools

Banking software

Job description

Navy Federal Credit Union in Henderson, NV seeks a member-focused professional to provide core banking services, guidance on deposits and loans, and support for additional financial products. You will perform moderately complex platform banking tasks under supervision while building confidence and independence.

Responsibilities include processing routine transactions, researching account discrepancies, and helping members navigate products while adhering to federal and institutional regulations.