Member Service Specialist – Banking & Growth

Navy Federal Credit Union; Columbia (SC); Presencial; USD 25.000 - 36.000; Jornada completa

Descripción de la vacante

Navy Federal Credit Union is seeking a role that supports members by providing guidance on a full range of banking products, including deposits, loans, and cards. The position emphasizes accuracy, security, and adherence to regulations, with opportunities to grow independence while collaborating with a team in a branch setting.

The role involves processing routine transactions, assisting with account openings, and identifying cross-sell opportunities to build member relationships.

Formación

• Experience delivering basic counseling on financial products.
• Ability to open and maintain deposit accounts and loans.
• Strong research and problem-solving capabilities.
• Comfort working independently and in a team.
• Ability to adapt to evolving banking technology.
• Clear verbal and written communication with members.

Responsabilidades

• Provide basic counseling on available products and services to meet member needs.
• Assist members with opening and maintaining deposit accounts, loans, and other financial products.
• Research and resolve basic account discrepancies and service requests.
• Identify opportunities to cross-service products and enhance member relationships through education.
• Understand and comply with all relevant federal and institutional regulations related to financial products and services.
• Support team members by sharing knowledge and best practices as experience grows.
• Ensure cash and other negotiable instruments are handled properly and securely.
• Process routine transactions, including deposits, withdrawals, loan payments, and check cashing.
• Perform other duties as assigned.

Conocimientos

Customer service

Communication skills

Problem solving

Teamwork

Adaptability

Regulatory compliance awareness

Descripción del empleo

Navy Federal Credit Union is seeking a role that supports members by providing guidance on a full range of banking products, including deposits, loans, and cards. The position emphasizes accuracy, security, and adherence to regulations, with opportunities to grow independence while collaborating with a team in a branch setting.

The role involves processing routine transactions, assisting with account openings, and identifying cross-sell opportunities to build member relationships.